@Philippe Lehoux PLEASE consider adding this feature to Missive - I find it super necessary! Thanks! :))
It would be very useful to automatically send a follow up email, if nobody replies. You already have an action Send response. So there need to be some additional conditions. For example:
1. If a label matches a certain label, like Deals.
2. If the conversation is snoozed and nobody replies.
Then send response on a date and time until which it has been snoozed.
That would be awesome! Its the next step in what I'm trying to do with my Twilio SMS. Anthing tagged as a quote that doesn't have activity get a standard follow up text sent 24 hours later!
That would be a killer feature as now we have to use other quite expensive apps for that.
I have posted a similar feature to add it as a rule https://missive.canny.io/feature-requests/p/add-a-rule-to-automatically-send-a-follow-up-email-if-nobody-replies
It's kinda neat actually. Right now you can achieve this by using the Snooze feature on your sent e-mail with the 'Only if nobody replies' option turned on. Yes, sending the second e-mail would be a manual task, but you have Missive Responses for that. If your volume is low enough it's doable and also gives you the opportunity to further tailor your follow-up message to your specific lead.
Better than this? Let me choose an "auto reply" template -- or even make a sequence of replies that go out on a certain schedule until a reply comes in. Wow.
@Robert Merrill: Awesome idea!
@Cyril Haoudi: thanks! 🙏
Please add this on all channels! 🔥
1️⃣ Follow up if no reply on conversation to WhatsApp via Message Templates for example. Or to other channels like SMS, Messenger, Twitter.
2️⃣ Some people don't have an awesome app like Missive, so they could easily miss the email follow up message.
If there is no reply on an email, send the follow up in the same conversation, but to another channel. Of course only if another channel is available in the linked contact.