Be able to see statistics per tag, so we can understand which tags have the highest number

A must have to replace ticketing tools like zendesk, freshdesk...

Response time with an auto label after no response within an hour or two would be fantastic.

Analytics is something what is a must today. Guys common please add this feature and your app will be the best.

Yes this would be very useful metric! Average handling time per agent, average emails answered, etc. This is the only thing thats keeping me move our entire mailing system to missive.

Time & qty analytics per user would be immensely helpful - the only deal breaker with your software I've found , otherwise it seems a solid offering. If it's on the horizon in your roadmap please let me know

something like email metrics would be amazing.

Hello we are really looking for such a feature would have a timeline for this

Any update on this? This was standard @ Front at an early stage.

With shared inboxes which user specifically is replying would be useful information to capture.