Automatic assignment
complete
Boylett
So we have a google account set up, let's call it 'companyname@gmail.com', with a bunch of aliases set up in Missive. This works great and we can all use the app for all of our emails in the office.
The one place this falls down is incoming emails - when an email is sent to 'johndoe@companyname.com' for example, which is set up as an alias, it simply lands in the inbox and someone needs to assign it manually.
We get a lot of emails. Is there any way we can get Missive to auto-assign anything sent to 'johndoe@companyname.com' to 'John Doe's' specific Missive account?
Another thing we would like is to be able to manage gmail's label filters within Missive, but I'm not sure whether that is possible.
Love the app so far guys! :)
Fergus Macdonald
I feel like there were a couple of posts on rules which have been bundled into automatic assignment and then marked as done. Rules are totally different to automatic assignment. For example 'move emails to x based on subject', 'if sender is x tag with y' etc.
Philippe Lehoux
complete
Philippe Lehoux
We just released auto-assignment for shared addresses and shared accounts! 💪
Since this thread was mostly about auto-assignment, I'm closing it. Feel free to open a new one for more general rules/filters like auto-labeling.
SECRET AGENTS 🌐
Philippe Lehoux: This only seems to work when shared accounts / addresses are actually present. Could this also be enabled for single-user setups? As a single user, I still need to manually assign new emails to myself, which seems like a redundant step to me.
Philippe Lehoux
SECRET AGENTS 🌐: You could create an organization with a shared address just for yourself.
Philippe Lehoux
in progress
A
Alec Wenzowski
Auto-archive gmail rules are working well. Need rules for shared addresses
Rafael Masson
Merged in a post:
Filters and Rules
Kevin Schön
We really need an option to create some rules to automate how incoming e-mails are handled, specifically we need a way to move notification messages out of the inbox automatically.
Right now, we can create rules in Gmail, but e-mails which are supposed to skip the Inbox still show up in the Misssive-Inbox.
So at the very mininum we need Missive to move an e-mail that skips the Gmail-Inbox directly out of the Inbox.
Thanks and cheers,
Kevin
Rafael Masson
Hi Kevin,
Gmail rules that auto-archive and auto-label are supposed to be replicated correctly in Missive. Please contact us at support@missiveapp.com if these aren’t working, we will investigate your case.
That said, we do plan on introducing first-class support for Rules in Missive. This is needed especially for Missive-only features such as assignment.
I will merge your feature request into this existing one: https://missive.canny.io/feature-requests/p/rules--filters--automatic-assignment
Philippe Lehoux
planned
Adriaan Meuris
Our use case goes as follows: we have 3 shared inboxes + I have 4 personal inboxes. Due to the large amount of e-mails in "Inbox", we simply work in the "Assigned to me" category. Our goal is to have each e-mail assigned so we can leverage the inbox-zero principle, whether these e-mails are from shared or personal inboxes.
It would be great if e-mails from personal inboxes would be auto-assigned to yourself (like Front does), and that e-mails from shared inboxes would be auto-assigned based on rules, or based on history (e.g. re-open and re-assign to the user that last replied).
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