Do not apply rules to spam | Feature Requests

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Do not apply rules to spam

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Etienne @ One Hour

With a rule "if to:Toto@missive.com, Assign Toto" the rule assigns spams

April 10, 2018

justin lovell

Heya, the spam we have coming in is getting filtered to our spam folder via Gmail, however I am getting notifications of those emails in missive which I don't want. They are also getting replied to from my away message rule.

Rafael Masson

@justin lovell: Hey there. Can you make sure you aren’t receiving a copy of the same email in another email account that isn’t flagging the email as spam?

Rafael Masson

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complete

April 10, 2018

Rafael Masson

We indeed had a bug! Rules were applied on incoming Spam emails. This has been fixed.

Rafael Masson

Hey there. To make sure, are you saying Missive is applying rules to incoming Spam messages, which you don’t want? The way we designed it, rules should not be applied to Spam messages, so this may be a bug.

Can you please email us at support@missiveapp.com and include the link to a few of the affected conversations to help us investigate? See the following image showing how to copy a conversation link with right-click. Rest assured we will not see your email contents. We will only look at our logs to see what happened to these conversations.