Rules: 24 hours unreplied | Voters

Rules: 24 hours unreplied

complete

Kent Wang

Ideally, have a robust rules system like Front has. But the rule that's the most critical for us is that if an incoming email goes unreplied for 24 hours, it sends a notification to certain team members

December 11, 2017

Etienne Lemay

marked this post as

complete

“Unreplied after” condition is now possible (v7.11.0). You can apply any action you want to that rule, as well as the newly available “Notify” and “Set conversation color”.

Let us know if that works as expected!

Philippe Lehoux

marked this post as

in progress

Kent Wang

You don't necessarily have to send a notification, it could take some other action like apply a label.

Kevin

This is actually a nice idea. We'd like e-mails brought to our attention that have not been tended to (i.e. replied) within 24 hours after receiving them. (Not counting the weekend).