The Missive web chat widget is a nice feature, but it's becoming more and more outdated in comparison with other chat widgets. One of the most important features is the ability to integrate with OpenAI to provide an intelligent automated bot, yet also allowing the customer to click a button to chat with a human agent. There are many such chat widgets on the market now. Typically, the widget will scrape your website and also allow you to manually upload content such as PDFs, knowledge base Q&As, etc... Thus the bot learns your business and is able to handle 90% of the questions customers ask without having to involve a human. I realize I could add an AI widget and use it alongside the Missive widget, but this would be awful from a UI/UX perspective. Customers should have a single point of entry to customer service and be able to chat with either the bot or a live agent using the same widget. I also realize it might be possible to integrate with one of these widgets using the widget API and Missive's API, but most Missive users have neither the time, nor the technical knowhow to accomplish this. Therefore, I'd like to request that Missive either develop its own AI bot using an OpenAI backend, or integrate with existing bots such as ChatBase, LiveChatAI, Answerly, xFini, ChatNodeAi, WebWhiz, etc...
